Phone calls

Efficient phone call handling is a crucial aspect of good public relations.

For incoming calls there are aspects of spamming, and phishing.

Logistics

Phone call logbook

Register incoming and outgoing calls in a logbook: who, when, why, what; this will allow you to better handle related questions.

Unwanted callers blocking

For all calls (incoming, missed, outgoing): block unwanted callers: phishing, telecom, electricity, Itsme, Bancontact, insurance, energy, car sales or leasing, solar panels.

Those marketing agencies can be quite disturbing.

Call handling

Incoming calls

Register (frequent) callers in your phonebook.

Hello announcement

You better use "your name, organisation, can I help you". But often we are called for marketing or phishing purposes; in that case we don't want to disclose our identity, and you better use "good morning, afternoon". Later in the call you can explain why you did not disclose your identity.

Frequent questions

• (Fiscal) gifts
• (Un)wanted (personal) articles
• Projects, (local) activities

Missed calls

You don't need to return all calls, but you normally do.

• Before calling:
  • Use Google Search to identify spam numbers
• During calling:
  • Hang up when you hear strange (non-domestic) dialing or ringing sounds (exotic IVR systems, international call redirect)

Outgoing calls

• Prepare the call; get ready with related information (who, what, when, why)
  • Avoid to search for more information while calling; it will distract you, and gives a bad impression